You can begin using the service immediately. By turning the card off, the little green button in the top right corner of the card image will turn red. This means that all transactions (except for recurring) will be declined. When you are ready to make a purchase, simply turn the card back on. It’s that easy. Now you have the ultimate control to combat fraud. Once you become comfortable with the on/off function, you can start selectively setting controls and alerts by channel (online, in-store, mobile, ATM, etc.). You can also set transaction spend limits, select geographic locations where the card can be used, set specific merchant categories, view recent transaction history, receive real-time alerts and much more.
On the Login page of the SecurLOCK Equip app, tap the “Forgot Password?” link below the Login button. Enter your SecurLOCK Equip username and click OK. You will be emailed a one-time security code. Check the box “I have the security code” on the Forgot Password page, enter your username, this code, and then create a new password.
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if your debit card is lost or stolen. After you receive a replacement card, you must add this new card to your SecurLOCK Equip account via Menu > Manage Portfolio > Add Card. The old card cannot be removed, but you can “unmanage” the old card via Manage Portfolio.
Just download the app to your new smartphone and login with your current username and password. You can then set your controls and alert preferences. Alternatively, if you backed up your old smartphone you can use the backup to set up your new phone and not have to do anything else.
No, your other transactions will not be affected by SecurLOCK. You will be able to view the last 50 debit card transactions in the SecurLOCK app for thirty calendar days.
Some merchants send pre-authorizations at higher amounts to test cards’ validity. For example, a $25 gas purchase might display as $125. Pre-authorizations are common at the pump, for a hotel stay, or for a car rental. Even though the pending charge is listed in the app for more, it will clear your account for the actual amount of the purchase.
Press the icon that has three stacked lines to reach the menu. This icon is found in the top right corner of the screen.
Detailed information can be found throughout the app. Help can be found at the bottom of the Login page and listed in the menu. On specific pages there will often be an “i” you can tap for additional information. For example, on the My Location page, tapping the “i” next to My Regions will open a window with information on how the My Regions control works.
A password is required to access the app. The app only displays the last four digits of your card number. Also, no personal information is stored on the smartphone.
Certain Android devices do support fingerprint identification.